This document clearly explains what data is collected when you use our platform, how it is used, and how it is kept secure.
Six core principles that guide how we protect your privacy
Every transaction and personal detail on Khello Bangladesh is secured with bank-grade SSL encryption — completely unreadable to anyone outside.
Your name, phone number, or email is never sold to advertisers or third parties. This is a core principle of our Privacy Policy.
You can view, update, or request deletion of your data at any time. Contact support and we'll act on your request within 30 business days.
After account closure, data required for legal compliance is retained for up to 5 years. All other data is deleted within 90 days.
You can unsubscribe from our promotional emails or SMS at any time — either through your account settings or via the unsubscribe link in any email.
Khello Bangladesh follows international privacy standards. Our data protection practices are inspired by the European GDPR and are reviewed on a regular basis.
Khello Bangladesh (khellobangladesh.ws) is a trusted online betting and gaming service for members in Bangladesh. When you use our website, register, or use any of our services, certain data is naturally generated. In this Privacy Policy, we explain with full transparency what we do with that data.
This Privacy Policy is part of our Terms & Conditions-. By using the platform, you agree to this policy as well. Please take a moment to read it in full.
Khello Bangladesh collects two types of data — information you provide directly, and data generated automatically as you use the service.
| Data Type | What's Included | Collection Period |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email, phone number, address | During Registration |
| Financial Information | Payment methods, transaction history | During Deposits & Withdrawals |
| Usage Data | Betting history, game activity, login times | While Using the Platform |
| Device Information | IP address, browser type, device model | Automatically |
| Cookies Information | Session data, preference settings, tracking | While browsing the website |
Khello Bangladesh uses collected data only for specific, legitimate purposes. We never use your information beyond what is necessary.
If we need to use your data for any new purpose, you will be informed in advance and your consent will be obtained where required.
Khello Bangladesh does not sell your data to advertisers or third parties. However, certain information may be shared in specific circumstances necessary for operating the service:
Khello Bangladesh uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve our services.
We use the following types of cookies:
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
Khello Bangladesh does not retain data longer than necessary. Our data retention policy is outlined below:
| Data Type | Retention Period |
|---|---|
| Active Account Data | For as long as your account remains active |
| Financial transaction records | 5 years after account closure (legal obligation) |
| KYC Documents | 5 Years After Account Closure |
| Support Conversations | 2 years after last contact |
| Marketing Preferences | Until you change it |
| Betting History | 90 days after account closure |
Once the retention period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.
As a member of Khello Bangladesh, you have certain important rights over your own data:
Khello Bangladesh is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
If a minor creates an account by mistake and this comes to our attention, the account will be closed immediately and all associated data will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Khello Bangladesh may update this Privacy Policy from time to time. When changes are made:
Contact support if you'd like to view a previous version of the Privacy Policy.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the following:
We take every concern seriously and work to resolve it as quickly as possible.